FAQ

What is your Refund and exchange policy?

We offer a free-returns policy on damaged pieces which allows you to return delivered items to us up to:

• 24 hours after the delivery of your Order.
• To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt of purchase. 
• If the Product delivered includes a complimentary bundle of gift, these gifts must also be returned to be eligible for refund.
• There will be Logistic Charges and Bank Transaction Fees which the Customer will have to pay in case return of product.

 Refund process.

• Refunds will only be processed after completing the Return Process and the item/s returned have been approved.
• Your refund will be processed via the following methods:
  • Credit Card / Knet payments are refunded back to the card used in the purchase.
  • Cash on Delivery payments are refunded via bank transfer.

Where do you produce your jewellery?

Our jewellery is all made in Italy from design to production.

I need an email to contact, can you please provide?

Please contact us at hello@Intisars.com for any inquiry

May I have your business WhatsApp number?

Please contact +965-9000 5683 through WhatsApp messages only

Is there any warranty on the jewellery?